What are best practices?

Studies of best practices

These studies can be defined as research skills and methods of artists performers high to recognise their achievements, their methods and skills document, and then share this information with team members to improve overall performance.Responses that are generated from its study may hold solutions to a variety of challenges team at the Centre of attention phone. as a team leader, you can approach these studies through interviews face-to-face, shorts, focus groups or surveys.

By simply asking questions in any of these best practices of individual-related formats, you can achieve the following:

or identifying good employee behaviors

or high performers recognize and reward

or participate in discussions related to the company employees

or document what is doing well and what works

or build solutions and training not

The key to a better study practices successfully is to work from a position of recognition - assess employee, their performance and their contributions.

What is?

A study of best practices serves two purposes. Firstly, provides an excellent resource for identifying the needs of computer or close the gap of rendimiento.Al assess the performance of your computer, you will find the members of the team all niveles.Mejores practices studies identify artists high performers and behaviors and habits that are effective. Management, trainers, and even the high-performance team, members can then work together to recreate these actions or behaviors for artists lower performers. Contributions to study high performer generates ideas for enhancing methods for artists performers bajos.En summary, best practices study becomes a solution to the problems of performance.

The second objective of these studies concerning employee recognition, recognition and reward.Because is collaborating with the most valuable resource on your computer - artists high performers and the team members themselves - you acknowledge and validate its performance.When properly documented and acted, employee responses to the best practices studies remain powerful resolutions to a variety of problems of the business. implementing these solutions shows the artists high performers its value to the team and the Organization and consists of making improvements in the active form.

What are the steps?

Identify the need for a

To carry out a study of good practices in first must identify the need. what you want to learn? you might be interested in finding out more about a specific behavior such as time deal with medium or one can focus the study more broadly of excellent performance in general.

Identify major artists performers

Once you have determined what you want to be the focus of the study to be, identify the artists performers in this area.Who are the individuals who consistently meet or exceed expectations in an area of performance?If you are working with a large group choose the main performers to interview a 33%.After interviewing a 33% of his group probably will begin to hear similar responses.

Prepare questions

Now that you know what you want to learn, and you want to that interview, how will get the answers you're looking for? your questions are tools that generate the soluciones.Piense questions as the keys to unlock the secrets to improve the rendimiento.Tenga in mind the purpose of your questions as you type and that is the experience of the employee value and generate positive responses.

Sample questions (used to determine best practices for customer retention):

or What do you think makes you successful as a representative of retention?

or what qualities you have to add to your success in this position?

or if I had to give one piece of advice a new representative would?

or what skills do you use on a regular basis to make you more efficient?

Carry out the interview

The most secure their interviewees felt the process of the most honest answers serán.Para interviews face-to-face, short, safe room to be ready to take notes and make the conversational meeting and amistosa.Para focus groups, encouraging participation, write the answers on a flip chart for all the participants view and save the conversation focused. when surveys explain the purpose and hope for a meeting with the findings. ensure that all the survey questions are clear or that is available to answer questions about the survey.

Materials review and take action

Once you have carried out all their interviews or surveys, and compiled your notes review notes carefully and check out the best prácticas.puede find more success if you involve other managers or supervisors in the process.

Sample questions (to use when working with other team leaders):

or what behaviors are consistent with many of our high performers?

or what advice offered to improve the performance of the newest team members?

or how we can convert your suggestions in the methods and applying these practices?

or needed resources for the application?

Finally, artists incorporate practices high performers in training strategies and implement the results of his study of best practices to make retail training team members.

Now that you have an overview of how to carry out a study of Best practice, give it a try in your call center and reap the benefits of muchos.Sus high of performers will feel valued and appreciated, its low performers will enhance skills and global team or Department will work with more efficiency and success.